Jandd Lifetime Guarantee
All products manufactured by Jandd are guaranteed to the original
purchaser for his or her lifetime against defects in materials and
workmanship. This warranty does not cover damage resulting from
normal wear and tear, improper care, accident, abuse, or alteration.
This warranty also does not apply to seconds and closeout
For warranty service, please hand wash your bag(s)
thoroughly with warm soapy water before sending. Allow product to
air dry; do not use a dryer. Include a note detailing the location
and nature of the problem. Damage resulting from normal wear and
tear, improper care, accident, abuse, or alteration will be
evaluated and repaired at our discretion for a nominal fee. Please email Jandd for a return authorization form, also include pictures and a description of the problem so we can make an evaluation. After you receive the form and information about the repair send to the address below.
Jandd Mountaineering, Inc.
ATTN: Warranty/Repairs Department
642 Palomar St Suite 406-381
Chula Vista, Ca 91911