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Question:
How are repairs handled?
All products manufactured by Jandd are guaranteed to the original
purchaser for his or her lifetime against defects in materials and
workmanship. This warranty does not cover damage resulting from
normal wear and tear, improper care, accident, abuse, or alteration.
This warranty also does not apply to seconds and closeout merchandise.
For warranty service, please hand wash your bag(s) thoroughly with
warm soapy water before sending. Allow product to air dry; do not
use a dryer. Include a note detailing the location and nature of
the problem. Damage resulting from normal wear and tear, improper
care, accident, abuse, or alteration will be evaluated and repaired
at our discretion for a nominal fee. Please enclose $5 for first-class
return shipping and handling and mail to:
Jandd Mountaineering, Inc.
ATTN: Warranty/Repairs Department
2365 Marconi Court # F
San Diego, CA 92154
Question: What if I only break a buckle?
Answer: Should you break a buckle on your pack, please do
not send the entire unit to the factory; such problems can usually
be fixed simply by obtaining a replacement buckle from a dealer,
or directly from Jandd. Call your local dealers, and if they don't
stock the buckle
or spare part, call Customer Service at 760-597-9030.
This system saves everyone time and money. Please note: this applies
only to buckles and spare parts not sewn into the pack.
Permanently-attached
buckles/spare parts might require that the entire pack be returned
for repair.
Question: Does the Extreme Front Rack fit
on bikes with a front shock?
Answer: Yes, but you will need to use some extra hose clamps
and it won’t be as sturdy as a standard fork.
Question: I lost one side of my pannier
set. Can I buy just one side?
Answer: Unfortunately we only sell our panniers in sets because
the dye that is used to color the fabric is done by hand and it
is virtually impossible to match up an old pannier color with a
newer fabric.
Question: Are the bags waterproof?
Answer: The material is treated with a water based coating
called Hydorthane. This makes the fabric waterproof, However water
can still get through the zippers. Many options are available to
deal with rain. Please review tech note (coming soon) on this subject.
Question: Do you take returns?
Answer: Yes, we
accept returns for purchases made through Jandd.com as specified in
our Terms
and Conditions. Any purchase from a dealer must be
returned directly to that dealer according to the dealer's return
policies.
Question: How many days does it take
to receive the product?
Answer: All orders
received before 3PM PST will be shipped that day, excluding weekends
and holidays. To see the days in transit check the UPS
transit Map.
Question:
Do you make custom bags?
Answer: Yes, please
see our custom
bag page for details. We do not generally do
small alterations.
Jandd Mountaineering, Inc.
2365 Marconi Court #F
San Diego, CA 92154
© 2007 Jandd Mountaineering,
Inc.
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