Should you break a buckle on
your pack, please do not send the entire unit back to the factory; such problems
can usually be fixed simply by obtaining a replacement buckle from a dealer, or
directly from Jandd. Call your
local dealers, and if they don’t stock the buckle or spare part, call Consumer
Service at the store number. This
system saves everyone time and money. Please
note: this applies only to buckles and spare parts not sewn into the pack. Permanently-attached buckles/spare parts might require that
the entire pack be returned for repair.
QUICK ZIPPER REPAIR
Since the introduction of the
Ideal melted loop zipper on Jandd packs thirteen years ago, we seem to have
virtually eliminated zipper blow-outs. Occasionally, we have people who use
their packs so much that they actually wear out the zipper heads.
How can you tell if your zipper head is worn out?
If you zip the pack shut and the zipper spreads open on its own, right
behind the head, you have a worn out zipper head. The quick-fix field repair is simple: pull the zipper head to
the full open position, then lightly squeeze the rear of the head together, top
to bottom, with a pair of pliers. Take care not to over-tighten, as you will
destroy the zipper tape. This
should allow the zipper to close properly again for a few more months.
When the heads finally fail for good, wash the pack and send it in to the
factory. We will replace the zipper
and/or heads, free of charge.
All split-grain leathers will
have some color bleed when they become wet, either from rain, perspiration, or
condensation. Extra care should be taken to treat all suede areas of Jandd packs
with an appropriate water repellent if any moisture is anticipated.
CARE AND WASHING
We strongly recommend
hand-washing our products. Washing machine agitators play havoc with the straps,
plastic stiffeners, and foams in our products (they have a way of getting
underneath the agitator and being destroyed). Our materials don’t absorb dirt
like cotton or other natural fibers, which means that they can be washed in a
bucket of warm soapy water and rinsed off with a garden hose. Under normal
conditions, air drying is fast because our materials do not retain water.
Tossing a pack in a dryer is not recommended as it can ruin the waterproof
coating. Leather handles should be covered with plastic before washing to
prevent damage. Leather, especially after heavy use, can be kept in good
condition by occasionally oiling with conditioners, available in shoe stores.
WARRANTY NOTE: All
bags sent in for warranty and/or repair must be clean. California law does not
allow us to work on soiled bags. Dirty bags will be washed at a cost of $10.00
for volumes under 2000ci and $20.00 for larger packs.